Shipping policy

Last updated: August 1, 2026

SSMODEL ships military model kits, detail upgrades, tools, and collector products to customers worldwide. Delivery time has two parts: order preparation before dispatch and carrier transit after dispatch.

Order preparation

In-stock products are prepared according to the handling information shown on the product page. Orders containing made-to-order, custom-scale, or pre-order products require additional preparation. If a product page shows a different preparation estimate, the product-page estimate applies.

Orders are not dispatched on carrier holidays or other non-working days. During major releases, sales events, or public holidays, preparation can take longer. We will contact you if a material delay affects your order.

Pre-orders and upcoming releases

Pre-order products are reserved before regular stock is available. Unless the product page states otherwise, the development or production stage is typically estimated at 30–45 calendar days before dispatch. Carrier transit time begins only after the product has completed preparation and has been shipped.

Release and production estimates are not guaranteed dates. Tooling, quality checks, manufacturing changes, and carrier availability can affect the schedule. If an order contains both in-stock and pre-order products, it may be dispatched together or in separate parcels depending on product availability. Tracking will be provided for each dispatched parcel.

Standard delivery estimate

Standard international delivery is generally estimated at 10–30 calendar days after dispatch. This is an estimate, not a guaranteed delivery date. Remote destinations, customs inspections, security screening, weather, peak-season volume, or local carrier delays can extend transit time.

Shipping charges and free-shipping promotions

Available shipping services and charges are displayed at checkout based on the destination, parcel contents, weight, and current promotion rules. A free-shipping offer applies only when the checkout confirms eligibility. Import duties are prepaid for most countries and regions, including eligible European Union, United Kingdom, and United States destinations. Prices for eligible EU destinations also include EU import VAT. Some countries and shipping services do not support duty prepayment.

Expedited shipping

Expedited service may be available for certain destinations and products at an additional cost. Contact service@ssmodel.com before ordering, or as soon as possible after placing the order, if you need an expedited quotation. Expedited transit does not shorten the production time for pre-order or made-to-order products.

Tracking

When tracking is available, a dispatch confirmation will be sent to the email address used at checkout. Tracking events can take several business days to appear after the parcel is handed to the carrier. Multiple-item orders may arrive in more than one parcel.

Customs, duties, and import requirements

Applicable import duties are prepaid by SSMODEL for most countries and regions, including eligible EU, UK, and US destinations. Prices for eligible EU destinations also include EU import VAT. If duty or tax prepayment is unavailable for the selected destination or shipping service, the recipient is responsible for paying customs duties, import taxes, brokerage fees, local handling charges, or other amounts imposed by the destination country. Customers remain responsible for complying with local import requirements. Customs delays are outside the direct control of SSMODEL.

Address accuracy and delivery attempts

Please provide a complete delivery address, recipient name, telephone number where required by the carrier, and any necessary tax or customs identifier. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment has begun.

Additional shipping charges caused by an incorrect or incomplete address, refusal of delivery, failure to collect a parcel, or an unsuccessful delivery attempt may be deducted from an eligible refund where permitted by law.

Delayed, stalled, lost, or damaged parcels

If tracking has not updated for an extended period, or the delivery estimate has passed, email service@ssmodel.com with your order number. We will review the tracking information and, where appropriate, open an inquiry with the carrier.

If a parcel arrives damaged, retain the product, all internal packing, the outer parcel, and the shipping label. Send clear photographs before discarding anything so we can assess the claim. See our Return & Refund Policy for the resolution process.

Contact

SSMODEL LIMITED
Hong Kong B.R. No. 79853355
Email: service@ssmodel.com